Privacy Policy

1. Scope and Information We Collect

ServiceFind.Center operates an interactive marketplace matching platform connecting homeowners with independent home service professionals. To deliver these matching services, we collect information you provide directly, including:

• Triage and Diagnostic Inputs: Appliance brand names, specific failure symptoms, visible hazards (gas leaks, sparks, plumbing overflows), and regional parameters input into our 5-Question Truth Engine.
• Contact Details: Names, phone numbers, email addresses, and street addresses provided for localized dispatch matching.
• Technical Metadata: IP addresses, browser specifications, approximate geographic location resolved from network paths, and interaction logs.

2. How We Use Your Data

The collected information is utilized strictly to:

• Generate Failure Mode diagnostics briefs and coordinate dispatch routes.
• Route lead parameters (e.g. ZIP code, brand, symptom details) to pre-vetted independent contractors in our network.
• Monitor and improve the diagnostic accuracy of the Truth Engine and local pricing estimates.
• Deliver emergency alerts and coordinate urgent 24/7 dispatches (Urgency 5).

3. Sharing and Dispatch Disclosure

When you request a “Fair Quote” or submit an AI triage form, you explicitly authorize ServiceFind.Center to share your contact information and diagnostic brief with licensed contractors selected to bid or service your project. These contractors are independent entities and maintain their own privacy policies. We do not sell your personal data to general marketing brokers.

4. Data Security and CCPA/GDPR Compliance

We implement industry-standard encryption protocols (SSL/TLS) for data transmission. Consistent with the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), you have the right to request access to your collected data, request corrections, or request complete deletion from our active systems. To exercise these rights, submit a written inquiry to our compliance department or call our Master Hub.

5. Retaining and Archiving Logs

Diagnostic logs (without direct contact details) are stored in our Scientific Ref Cache and `content_assets` database to calibrate regional failure mode metrics. Personal contact logs are archived after 365 days of inactivity unless required for legal audit compliance.